1-480-839-0417
  1-844-507-1371
2111 S. Alma School Road, Ste 13, Mesa, AZ 85210

Privacy, Shipping & Refund Policies

Privacy Policy

This Privacy Policy explains why we collect certain information and how we protect your personal privacy within our web site. What follows discloses how we gather and disseminate data for the web site.

We encourage you to fully understand your rights by reading this Privacy Policy as well as our Terms of Use. The Love of God Ministries reserves the right at any time and without notice to change this Privacy Policy simply by posting changes on our site. Any change is effective upon posting.

To demonstrate our commitment to your privacy, this Privacy Policy notifies you of:
1.    What personally identifiable information of yours is collected through the site;
2.    Who collects such information;
3.    How such information is used;
4.    With whom your information may be shared;
5.    What choices you have regarding collection, use, and distribution of your information;
6.    What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control; and
7.    How you can correct any inaccuracies in your information.
If you have questions regarding this statement, please contact us and reference this Privacy Policy in your subject line.

What Information We Collect and How We Use That Information:
Our registration forms require users to give us contact information that may include name, email address, format preference (HTML vs. Text), address, interests, and similar information. We do not request or store sensitive information from our visitors, such as credit card or social security numbers.

Internet Protocol Address:
We collect an IP address from all visitors to our site. An IP address is a number automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our site, analyze trends, track users' movement, gather broad demographic information to help us improve the site, and deliver customized, personalized content. IP addresses are not linked to personally identifiable information.

Use of "Cookies":
Our site may use cookies to enhance your experience on the site. Cookies are pieces of information that some Web sites transfer to the computer browsing that Web site. Many web sites use cookies for record-keeping. Use of cookies makes Web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the particular Web site and to make sure you don't see the same ad repeatedly. Many consider use of cookies to be an industry standard.

Your browser is probably set to accept cookies. If you prefer not to receive cookies, you can alter the configuration of your browser to refuse them. If you choose to have your browser refuse cookies, it is possible that some areas of our Site will not function properly when you view them.

Security:
All information provided to The Love of God Ministries is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our Site that is only accessible by certain qualified employees of The Love of God Ministries. Unfortunately, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant its security.

Tell-A-Friend:
If a user elects to use our referral service to inform a friend about our site, we ask them for the friend's name and email address. The Love of God Ministries will automatically send the friend a one-time email inviting them to visit the Site. The Love of God Ministries stores this information for the sole purpose of sending this one-time email.

Other Web Sites:
Our Site contains links to other Web sites. Please note that when you click on one of these links, you enter another Web site for which The Love of God Ministries has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.

Contacting the Web Site:
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, contact us.

Shipping Policy

Shipping charges are calculated based on your order total. We ship via FedEx, UPS or US Postal Service.  We only provide domestic U.S. shipping at this time.

$0-20.00 - $5.00
$20.01-$49.99 - $10.00
$50.00-$99.99 - $12.50
$100.00-$149.99 - $15.00
$150.00 - $199.99 - $17.50
$200.00 - $249.99 - $20.00
$300.00 - $above - 25.00

Please call for express or overnight delivery.

Standard delivery will take 7-10 business days from the date of order. Express delivery, when available, will take 2-3 business days.
Please Contact us at info@theloveofgodministries.com
or 844-507-1371 for specific questions or concerns.

Refund Policy

Returns & Exchanges
Please Contact Us before returning or exchanging any item.

 

Returns

Items must be returned within 30 days with a receipt or invoice in order to have credit applied to your credit card, cash returned, or item exchanged. After 30 days returns will be charged a 15% restocking fee.
Items returned not in new and salable condition may also be charged the 15% restocking fee
Returns without a receipt or invoice will have the amount applied to store credit or a gift certificate and may be charged a 15% restocking fee.


Exchanges

Exchanges on damaged or defective items must be for a like item and must accompany a receipt or invoice.
Exchanges due to "buyer's remorse" may be made for another item in the Resource Center or on-line store.


Media Products

Only unopened CDs, DVDs, VHS, or software can be returned within 30 days with a receipt or invoice to have credit applied to credit card, cash returned, or exchange (If item is damaged it may be exchanged for the same item only.)
No media products will be returned or exchanged without a receipt or invoice.

*We only reimburse postage on items that are damaged, defective, or shipped incorrectly.*

Return Policy FAQ

What if I am not satisfied with the items that I purchase?

If you are not satisfied with the items you ordered, you may return them within 30 days for exchange or credit. A restocking fee of 15% will be charged after 30 days. Items returned must be in saleable condition. Items not in new and saleable condition may also be charged the 15% restocking fee. We only reimburse postage on items that are damaged, defective, or shipped incorrectly.


What if I receive items that are damaged?

If the item(s) that you receive are damaged (torn pages, broken CD or DVD cases, etc.) please send us an email or call us at 844-507-1371 with details of the damaged item(s). Please do not throw away the original packaging until we determine if we need to file a claim.


What if I receive items that are defective?

If the items that you receive are defective (new cassette tapes snapping the first time played, new CDs that skip, book bindings that fall apart on first opening, etc.) please send us an email call us at 844-507-1371 to arrange for a replacement.


What if I receive the wrong items or something that I didn't order?

If the items that you receive are wrong or something that you didn't order please send us an email call us at 844-507-1371. Please do not throw away the original packaging until we determine if we need to file a claim.